07-09.oct
Redondo Beach, California

CONNECT2018

presented by myKaarma
mic_none

myKaarma is excited to announce our first annual User Conference.



CONNECT will be a two-day intensive summit, focused on preparing myKaarma users for the ever-changing automotive service landscape.

As a pioneer in service drive communications, payments, and optimizations, myKaarma has been on the cutting edge of technologies that provide convenience for customers and profits for dealers. This invaluable event will allow our end users the opportunity to hear from the most successful users in the country, receive in-depth insight and training on the myKaarma suite of products, and get an early sneak peek as we unveil our newest products and services for 2019 and beyond. We also recognize that our partners are an integral part of our continued success and we want to invite you to participate in this inaugural event.

We expect attendance to be a mix of OEM’s, large automotive groups and dealership personnel. Additionally, in attendance, will be a select group of exhibitors that have been vetted and curated by the executive management team at myKaarma to ensure that the goal of providing unsurpassed value to all who attend is achieved.

  • days
  • Hours
  • Minutes
  • Seconds
assignment

Schedule


local_bar
5:00 PM - 9:00 PM
Welcome Reception
Sponsored by
BALEEN Marina Patio

Sponsored by our friends at OpenEdge Global Payment Solutions, this networking event will allow you a chance to unwind from your travels. The beautiful BALEEN Marina Patio is a secluded private event space on the lower level of the award-winning hotel overlooking the marina.

vpn_key
8:15 AM - 9:15 AM
Keynote - Service @ Home
...with Ujj Nath, myKaarma CEO
Bayside Ballroom Annex

Backed by Amazon, many independent shops and mechanics are now offering vehicle service @ home, and frankly, the same standard line regarding factory service just doesn’t resonate with the upcoming generations. Learn why myKaarma develops tools based on what your customers want first, and how this philosophy will help you stay relevant in the evolving service landscape.

flash_on
10:30 AM - 11:00 AM
Legal Lightning Round - Loaner & Rental Car Fleet Management Legal Lessons
...with Wes Hurst, Principal Polsinelli Law Firm
Bayside Ballroom Annex

One of three legal roundtables. This one focuses on the legal do’s and don’ts of operating a loaner or rental fleet . We've got three of the top experts in Automotive. Participants will have the opportunity to rotate through all three rounds.

question_answer
11:30 AM - 12:00 PM
Manager Panel
Bayside Ballroom Annex

Best Use Cases & Q&A featuring Managers from some of the most successful dealerships in North America.

desktop_mac
1:00 PM - 2:00 PM
Workshop - CONNECT With Communications & Payments
The Marina Room

No matter how you’ve connected with your customers in the past, this interactive workshop will give you all the tools you need to use the Communications platform to its fullest potential. Learn the unsurpassed value of centralized communications and how it can put hours back into your day. Free yourself from the Slew of Sticky Notes, Phone Tag Prison, and the Wasteful “Waiting for Authorization” Game. This workshop includes a short instructional period followed by small group breakouts based on overall level of End user Experience.

videocam
1:00 PM - 2:00 PM
Workshop - Mastering the Video Walkaround Tool
Bayside Terrace

Get ready for a close-up...of the car, not you. Learn how to complete Video walkarounds on the drive, at the customer's home or anywhere else you may need to perform this task. You’ll gain hands-on skills so that you can identify what to look for, learn how to identify upsell opportunities, and understand the value in video protection. This course is hands on and designed for Users of the myKaarma Video Platform or those interested in adding Video to their Product Suite. Attendees should bring the mobile device they use with the mobile app to this session.

supervisor_account
1:00 PM - 2:00 PM
Workshop - Optimizing Utilization to Generate More RO Dollars
Bayside Ballroom

You’ve got utilization down to a science, maybe you’ve even seen some of the effects of high utilization. Now you’re ready to utilize your finely honed myKaarma Skills to add a little cheddar to your paycheck. Nothing has to change, not even your pay plan. This course will give you the skills and methodologies needed to see higher RO $ and Improved CSI. Hear first hand from advisors and managers who have done this themselves.

desktop_mac
2:00 PM - 3:00 PM
Workshop - CONNECT with Pickup & Delivery
Bayside Terrace

Is your dealership offering the ultimate in customer convenience? Whether you are a Transportation Coordinator, Service Advisor, BDC Agent or Driver, this workshop will ensure you have all the tools you need from start to finish to ensure you can complete customer pickups without any hiccups! (This course is designed for Users of the Pickup & Delivery Module or those looking to add it to their suite of products. Attendees should bring the mobile device they use with the mobile app). Hands on workshop.

supervisor_account
2:00 PM - 3:00 PM
Workshop - CONNECT With Reporting & Back Office
Bayside Classroom 1

This is the perfect course for new managers or back office personnel. Identify how myKaarma drastically reduces the time it takes to reconcile service tickets. Learn the metrics by which the most successful dealerships are measured and hear from some of our Very Talented myKaarma ambassadors.

videocam
2:00 PM - 3:00 PM
Workshop - VIDEO 101: Creating Videos to Increase RO Dollars and CSI
The Marina Room

Trust is the number one issue we see in automotive, and in a world where trust is currency, create a level of transparency that instantly builds credibility and develops trust much faster with our customers. The Video 101 Workshop will give you the strategies that today's dealers are finding most effective when conducting Vehicle Inspections and Technician Documentaries.

desktop_mac
3:00 PM - 4:00 PM
Workshop - CONNECT With Communications & Payments (REPEAT)
The Marina Room

No matter how you’ve connected with your customers in the past, this interactive workshop will give you all the tools you need to use the Communications platform to its fullest potential. Learn the unsurpassed value of centralized communications and how it can put hours back into your day. Free yourself from the Slew of Sticky Notes, Phone Tag Prison, and the Wasteful “Waiting for Authorization” Game. This workshop includes a short instructional period followed by small group breakouts based on overall level of End user Experience.

videocam
3:00 PM - 4:00 PM
Workshop - Mastering the Video Walkaround Tool (REPEAT)
Bayside Terrace

Get ready for a close-up...of the car, not you. Learn how to complete video walkarounds on the drive, at the customer's home or anywhere else you may need. You’ll gain hands-on skills so that you can identify what to look for, learn how to identify upsell opportunities, and understand the value in video protection. This course is designed for users of the myKaarma Video Platform or those interested in adding Video to their product suite. Attendees should bring the mobile device they use with the mobile app.

restaurant
6:30 PM - 9:00 PM
Off-site Dinner
Sponsored by
Bluewater Grill Restaurant

Just a short walk from the hotel and sponsored by our friends at Dealerware, conference attendees are invited to “come in and get hooked on the best in fresh, sustainable seafood". Enjoy a fabulous marina view located in King Harbor amidst the sailboats and palm trees, Bluewater Redondo Beach offers spectacular seafood with a splendid view. Voted “Best Seafood of South Bay”, the second-floor private event space will be a perfect spot for networking and winding down after an intense day of learning and doing.

question_answer
8:30 AM - 9:15 PM
Power User Panel - Featuring the myKaarma Ambassadors
...with the top 10 myKaarma users from across North America; various brands
Bayside Ballroom Annex

Hear from our carefully curated team of myKaarma Ambassadors comprised of users from every brand, region and store size. These top-notch talents are the best of the best and are ready to answer your questions and offer astute insights.

desktop_mac
9:30 AM - 10:30 AM
Workshop - CONNECT with Pickup & Delivery (Repeat)
Bayside Terrace

Is your dealership offering the ultimate in customer convenience? Whether you are a Transportation Coordinator, Service Advisor, BDC Agent or Driver, this workshop will ensure you have all the tools you need from start to finish to ensure you can complete customer pickups without any hiccups! (This course is designed for Users of the Pickup & Delivery Module or those looking to add it to their suite of products. Attendees should bring the mobile device they use with the mobile app). Hands on workshop.

supervisor_account
9:30 AM - 10:30 AM
Workshop - CONNECT With Reporting & Back Office (Repeat)
Bayside Ballroom

This is the perfect course for new managers or back office personnel. Identify how myKaarma drastically reduces the time it takes to reconcile service tickets. Learn the metrics by which the most successful dealerships are measured and hear from some of our Very Talented myKaarma ambassadors.

videocam
9:30 AM - 10:30 AM
Workshop - VIDEO 101: Creating Videos to Increase RO Dollars and CSI (Repeat)
The Marina Room

Trust is the number one issue we see in automotive, and in a world where trust is currency, create a level of transparency that instantly builds credibility and develops trust much faster with our customers. The Video 101 Workshop will give you the strategies that today's dealers are finding most effective when conduction Vehicle Inspections and Technician Documentaries.

videocam
10:30 AM - 11:30 AM
Workshop - Mastering Technician Documentaries
Bayside Terrace Hands-On Experience

Now that you've mastered the tools and techniques, it's time to put it all together by performing Technician Documentaries in our Hands-On Experience Classroom. Work 1x1 with myKaarma Trainers and ambassadors to put everything together and become a Master at the Art of Technician Documentaries.

flash_on
10:30 AM - 11:30 AM
Legal Q&A Lightning Round - TCPA & eSignature
...with Dr. Brian Billett; Patent Counsel/Compliance Consultant
Bayside Ballroom

Join our TCPA & eSignature expert Dr. Brian Billett as he explains new developments in the ever changing landscape of TCPA compliance and the ins & outs of eSignature. You’ll also see a preview of several unique new tools from myKaarma to help you avoid the TCPA sharks and gain confidence in going paperless.

desktop_mac
10:30 AM - 11:30 AM
Workshop - myKaarma Scheduler 2.0
The Marina Room

Learn how to maximize the myKaarma Platform through the utilization and mastering of the myKaarma Scheduler. See the online scheduler through the eyes of your customer, understand the current and upcoming shop capacity improvements, and find out exactly which integrations are right for your scheduling process. BDC, Managers, & Service Advisors will all benefit from an in-depth understanding of this robust solution.

star star star

Sponsors

hotel

Hotel Portofino

Venue

  • 260 Portofino Way, Redondo Beach, CA 90277
  • +1(800)-468-4292
  • Oct. 7th - Oct. 9th